Night Concierge

The role: Night Concierge Location: West London Salary: £32,000 - £34,000 Hours: 12 hour shift - 4 days on/ 4 days off The role of the Night concierge is to support the head concierge in the day-to-day operations of the lobby area. Provide a highly professional, friendly, and efficient service to all residents, ensuring a warm welcome, a memorable experience, and a seamless move-in process. This is an exciting opportunity to join a team in a new development opening! Key Responsibilities: Early Occupation Phase (during ongoing construction): - Assist the Head of Department in ensuring a smooth move-in process for owners and residents. - Maintain cleanliness and orderliness in the lobby, front entrance, staircase, and lifts at all times. - Help liaise with residents, contractors, designers, removal companies, managing agents, and other visitors. - Strictly follow the apartment key policy and procedure. - Ensure complete resident satisfaction by delivering a memorable and professional experience. - Assist residents and porters in clearing boxes and waste following move-ins. - Conduct regular building patrols to ensure the safety of residents and the premises. - Support in establishing policies and procedures relating to service standards, Health and Safety, Building Safety, and resident relations. - Carry out additional duties such as arranging PPE for visitors, assisting with luggage, and helping with furniture setup in communal areas. Full Occupation Phase: - Implement and manage services as defined by the Resident Operations Manager or General Manager. - Handle assigned tasks and perform other reasonable duties as required. - Provide accurate and up-to-date information to both residents and colleagues. - Ensure effective shift handovers by giving and receiving detailed handover notes. - Safeguard and manage pass keys in compliance with key policies. - Attend meetings to ensure efficient communication within the team. - Monitor arrival and departure schedules to anticipate and address visitor needs. - Respond to resident and visitor enquiries, seeking assistance when necessary. - Maintain and update the concierge software regularly. - Attend all required Health & Safety and fire training sessions to comply with legal requirements. - Promptly report any accidents, near misses, or hazards to your manager or supervisor. - Be familiar with the fire policy and emergency procedures, including how to respond to an activation. Requirements: - Relevant experience within luxury residential or hotel settings, ideally as a Night concierge. - Excellent verbal and written communication skills. - Proficiency in Microsoft Office and Outlook. - Impeccable appearance and presentation. - Highly organised with exceptional attention to detail. - Passion for delivering high standards of personalised service with confidence and calmness. - Personable, empathetic, and warm with a conscientious attitude. - Willingness to adapt and work flexible hours. If you are passionate about providing first-class service in a luxury environment, apply today to become a vital part of the team! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age