Job Title: Customer Support Representative
Location: Port Talbot
Employment Type: Permanent
Working Hours: Monday - Thursday 8.30 - 5pm Friday 8.30 - 3.30pm
Salary: 26,265
Candour Talent Recruitment are currently recruiting for a Customer Support Representative to join our well-established client based in the Port Talbot area.
This role presents a unique chance to become a part of a dedicated team within a well-established Manufacturing company.
Job Description:
Customer Support Representative provides first class customer service to both internal and external, new, and existing customers. Has the ability to perform duties within the Proposal Team, Customer Service Team and Project Team.
Key Responsibilities:
- Receive customer RFQ's. Review the RFQ, reroute/decline, or take forward for quotation.
- Acknowledges the quotation and enters into dialogue with the customer, as required, in order to establish and meet customer expectations.
- Register the incoming RFQ, assess the commercial implications and asses the technical requirements of the customer.
- RFQ technical assessments include review of project specifications, technical drawings piping class data sheets or data detailed in e mails. On a basic level, assessing material grades, pipe size seal ring data, seal material combinations, coating requirements. Typically verifying MTO combinations for content. In the event the incoming data is insufficient, issue QHF or pre-bid clarifications.
- If the technical assessment indicates that the data is sufficient to quote, then the process is started. Alternatively, the technical content is sent to engineering for their review and input or is reviewed with the Proposals Manager.
- Quotation build will require communications with the procurement department establishing material or subcontract process pricing specification achievement.
- Establish and verify manufacturing routing data in order to price.
- Input quotation data on to SAP system, establish margins. Verify generated pricing against historic pricing.
- Liaise with production personnel regarding production capacity and timeframes.
- Prepare quotation package for internal review approval
- Submit quotation package to customer. Enter data to records database. Throughout the process maintain a high level of professionalism in all aspects of customer communications.
- Resolve customer scope or supply queries during the quotation process, supported by engineering, production or procurement departments, as appropriate.
- In the event of a purchase order (PO) verify the PO against quotation; ensuring all relevant information is complete and accurate. Including scope, specification and contractual terms. Prepare the PO handover package for the project's execution team in readiness for manufacture.
- Self-manage and prioritize the quotations that have been assigned. Ensure a timely response to quotations, ensuring quotations are prepared and submitted within the company generated guidelines and targets.
- Contribute toward the improvement of the Proposal Department, company standards, practices and procedures.
- Some overtime may be required in order to maintain throughput in the event of high workloads.
Requirements:
- To control the order process for regular business and projects for the site.
- Hold weekly project/order review meetings, ensuring that all actions are complete in line with the Project plan.
- Ensure that all necessary information is given and received to
- Provide a Status Report with summary sheet indicating weekly progress, any areas of concern and the plan for the coming week as required.
- Provide single point of contact, dealing with all relevant issues.
- Monitor lead-time, project/order status and keep the customer informed as necessary.
- Liaise with the dispatch department to ensure prompt and correct dispatch of orders.
- Enter sales orders onto the computer system (In conjunction with the Technical Support Engineer)
- Monitor the status of orders from the project teams, identifying slippages and ensuring that recovery plans are in place and achieved.
- Liaise with other internal departments as required to resolve customer order related issues and maintain departmental plans, holding regular reviews with team members.
- Maintain good housekeeping of work area.
Qualifications:
- Have a good understanding of the type of manufacturing processes, materials and procedures. Have the capability to relate to these processes when dealing with client quotations and expectations.
- Capable of understanding technical drawings, data sheets and specification documents.
- Confident and effective communicator; written & oral, able to communicate professionally with customers, colleagues and peers at all levels.
- Able to quickly take ownership of customer requirements and using own initiative, make decisions and problem solve using the tools and resources available.
- All round team player, able to integrate with the team and offer support and communicate well both within and outside the department.
- Self-motivated, be able to work well under pressure and meet set deadlines.
- Attention to detail; be able to work with figures and calculations accurately.
- Excellent organization and time-management skills.
- Confident and very competent user of the standard Microsoft Office packages. SAP experience an asset.
- The customer base is international, and a foreign language is an asset.
The successful candidate will have the opportunity to leverage their skills and expertise in a stimulating work environment while contributing to the continued success and growth of the organisation. If you are a motivated professional seeking to take the next step in your career journey, we encourage you to apply today!
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How to Apply:
Contact Number: (phone number removed)
(url removed)
We thank you for considering Candour Talent Recruitment for your career aspirations and encourage you to continue exploring opportunities with us in the future. Good Luck with your application and we look forward to receiving your CV.
Who are we at Candour Talent?
At our award-winning recruitment agency, we pride ourselves on building strong connections with both our clients and candidates. We operate as both a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring that we can effectively meet the diverse needs of our clients and candidates. With a dedicated and passionate team of professionals, we're committed to taking time to understand your unique skills, experiences, and aspirations ensuring that we match you with opportunities that not only align with your professional goals but also inspire you to thrive. Whether you're seeking a career change, advancement, or a new challenge, we're here to support you every step of the way.
Rest assured that when you apply for a role through Candour Talent Recruitment, your details will be handled with the utmost confidentiality and in accordance with our Candidate Privacy Information Statement, outlining how your information will be used.
While we strive to respond to all applicants promptly, please note that only candidates with the relevant skills and experience will be contacted for further consideration. If you do not hear back from us within 7 days of your application, we regret to inform you that you have been unsuccessful on this occasion.
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