Director of Customer and Operations

Liverpool City Region Combined Authority Director of Customers and Operations The Liverpool City Region is world-famous for its history, culture, and creativity. A place of firsts, it is the birthplace of modern railways, public health, and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year. The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. From our world-famous Mersey Ferries and Mersey Tunnels, to travel centres and smart ticketing, we deliver for hundreds of thousands of customers across our transport network and attractions every day. You’ll be overseeing our customer focussed service areas, operational support areas, and physical assets. You’ll bring commercial acumen to drive revenues and a wealth of experience in delivering safe and efficient operations along with top-class customer experiences. Providing strategic leadership across these functions, you will support the Executive Director – Place to deliver excellence in customer and operational functions, aligning quality, performance and efficiency with our economic, environmental and social impact goals. For further information or confidential discussion, please contact : Pete John on 07710 811 684 or Julie Towers on 07764 791 736 or Closing Date: 7th October 2024