Service Desk Team Leader - 24x7 Shifts – Based onsite in Wigan - £37,000 - £40,000 + £5,000 shift allowance
My solutions client is experiencing sustained growth, and the Network Operations Centre (NOC) is to provide a dedicated support to the company’s clients on a 24/7 basis. As the NOC Shift Supervisor, you must have a very positive and flexible outlook. You will support the NOC Manager in their responsibility for managing the NOC engineers and running the department to its maximum efficiency using all the tools at your disposal. This role requires someone who is capable of championing improvements within a support function and driving it forward to grow with the business.
Essential skills…
- Previous experience in managing/ supervising a small team.
- Strong performance management skills including coaching.
- Experience in a technical environment. Ideally in IT or Telecommunications company with network / WIFI support
- Call and ticket related data analysis and acting accordingly to ensure peak performance.
- Experience implementing Continual Service Improvement within a support function.
- Organised and able to prioritise tasks.
- Confident and excellent communication skills with a professional telephone manner
- Ability to demonstrate a practical approach when faced with problems or challenges.
- Experience in dealing with major incidents, including root cause analysis/resolution, SWAT calls & customer liaison.
- Ideally hold CCNA/CompTIA Network+ certification
- ITIL Foundation Qualification or above (desirable but not essential)
**Shifts pattens are a 4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19:00 to 07:00**