Technical Support Engineer

The Company and The Role: My client is looking to recruit an individual with an electrical bias. Experience with serial interface, PLC’s or Electric drives would be advantageous. The role will be to provide support to customers and the sales force team for technical matters. Commercial and market awareness of the products. Supporting sales growth by training and proactive promotion of existing and new products. ? Key Responsibilities: ?Collaborate with the external sales team to support and enhance market share growth. Provide technical support through phone, emails, Teams calls, Webinars, and site visits Develop and deliver bite-size training sessions to educate both staff and customers. Continuously develop your skills and knowledge in the industry. Investigate and analyse product field failures, providing detailed reports and recommendations. Work on developing proposals for new products to meet current and future customer needs. Conduct market and competitor analysis to stay informed about industry trends. Contribute to the introduction of new products, ensuring they align with customer requirements. Take part in Industry events and exhibitions. The Candidate A Degree or HND Qualification in electronics, electromechanical or other engineering discipline. Must have an in depth understanding of electrical systems 5 years of commercial experience A methodical problem-solver, highly organised, with the ability to maintain clear and detailed records. Strong written and verbal communication skills are essential, as this role requires clear and effective communication. Ability to collaborate well with cross-functional teams. Hands-on experience is required. A combination of technical knowledge and some sales understanding would be advantageous. Passionate about energy-saving initiatives and sustainability