Customer services administrator

Do you care about the high level of service you give to customers? Do you want to ensure that every customer gets off the phone /email happy? Are you fantastic at multi tasking and can keep on top of administration? If so, this could be the right customer service administration role for you! Join my client, a prestigious company in Norwich as their Customer Service Administrator and play a crucial role in delivering exceptional post-contract services to clients and customers. You will enjoy a varied day, and your role will include: Management and coordination of customer service admin Handle customer inquiries via phone, email, and other channels Processing and logging of all correspondence into CRM system Coordination with subcontractors and suppliers for timely defect resolution Preparation and organisation of documentation for handovers Assistance in scheduling and managing Customer Service Operatives' diaries Who are you? Excellent communication and customer service skills Proficiency in Microsoft Office suite Experience with CRM systems preferred Strong organisational and multitasking abilities Attention to detail and problem-solving skills What my client offers: Opportunity to work with a prestigious client Professional development in a dynamic environment Competitive salary and benefits package Join my client’s team and contribute to delivering high-quality customer service and the administration to go with it. Apply now to start your journey with my client