Medical Receptionist

Job summaryHere at Dr Gilkar & Partner we are looking to recruit a receptionist to join our growing practice. The opportunity covers both our main surgery at Little Horton Lane and our branch surgery based in the Woodroyd Centre. As part of our friendly team you will be responsible for providing a pleasant and efficient service to our patients being the face of the practice.Main duties of the jobDuties and responsibilities include:Maintaining and monitoring the practice appointments systemProcessing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming (and outgoing) mailTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with practice guidelinesInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersProviding clerical assistance to practice staff as required from time to time, including filing, photocopying and scanningThe post-holder should recognise the importance ofeffective communication within the teamAs the successful applicant may need to cover sites a driving licence would be desiredAbout usThe practice has c8500 patients within the widely diverse BD5 area. We are within PCN 6, a fast growing primary care network. We are a welcoming & friendly team looking for a pleasant and experienced receptionist to join us.Job description Job responsibilitiesThe purpose of the role is to:Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephoneReceive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective wayUndertakea variety of administrative duties to assist in the smooth running of the practiceFacilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agenciesUpdatingpatient information accurately on SystmOneDuties and responsibilities include:Maintaining and monitoring the practice appointments systemProcessing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming (and outgoing) mailTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with practice guidelinesInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersProviding clerical assistance to practice staff as required from time to time, including filing, photocopying and scanningKeeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterThe post-holder should recognize the importance ofeffective communication within the teamJob description Job responsibilitiesThe purpose of the role is to:Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephoneReceive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective wayUndertakea variety of administrative duties to assist in the smooth running of the practiceFacilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agenciesUpdatingpatient information accurately on SystmOneDuties and responsibilities include:Maintaining and monitoring the practice appointments systemProcessing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming (and outgoing) mailTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with practice guidelinesInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersProviding clerical assistance to practice staff as required from time to time, including filing, photocopying and scanningKeeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterThe post-holder should recognize the importance ofeffective communication within the teamPerson Specification Qualifications Essential Educated to GCSE level standard is essential Desirable Educated to A level standard is desired Higher Education is desired SystmnOne knowledge is desirable Experience Essential Experience of answering telephone calls in a high call volume environment Experience of working within an administrative office environment Willingness to continually learn within the job Desirable A period working directly with members of the public in a busy NHS environment Experience of working as part of a team and under own initiative Skills Essential IT skills: Basic is essential Microsoft Word usage is essential Keyboard skills: Basic is essential Literacy skills Essential Numeracy Essential Verbal communication skills with the ability to deal with people in person and on the telephone is essential Verbal reasoning skills essential Desirable Clinical software skills desirable: SystmOne Report / Letter writing skills - Desirable Microsoft Excel - Desirable Person Specification Qualifications Essential Educated to GCSE level standard is essential Desirable Educated to A level standard is desired Higher Education is desired SystmnOne knowledge is desirable Experience Essential Experience of answering telephone calls in a high call volume environment Experience of working within an administrative office environment Willingness to continually learn within the job Desirable A period working directly with members of the public in a busy NHS environment Experience of working as part of a team and under own initiative Skills Essential IT skills: Basic is essential Microsoft Word usage is essential Keyboard skills: Basic is essential Literacy skills Essential Numeracy Essential Verbal communication skills with the ability to deal with people in person and on the telephone is essential Verbal reasoning skills essential Desirable Clinical software skills desirable: SystmOne Report / Letter writing skills - Desirable Microsoft Excel - Desirable Employer details Employer nameDr Gilkar & Partner AddressLittle Horton Lane Medical Centre 392 Little Horton Lane Bradford West Yorkshire BD5 0NX Employer's website