Clerical Officer

We are currently looking for someone to provide administrative support to our Sunderland team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide. Location: Sunderland (Hybrid working), potential face to face training at SR5 2TA and 6 weekly face to face meetings. Salary: The full-time equivalent is £23,088 per annum, the pro rata salary is £13,104 per annum Hours: 21 hours per week Working days & times: Monday, Wednesday and Friday, 9:00am to 4:30pm Closing date: Wednesday 30th October 2024 Interview date: Interviews will take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted (Please check your junk/spam folders for our emails) The Role - Your main duties will include: * Providing a professional customer service experience to all callers on behalf of the Sunderland team. * Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support. * Managing an internal database, including the uploading of new referrals and other relevant documentation. * Producing accurate statistics and reports. * Receiving and recording all incoming/outgoing mail. * Monitoring and replenishing office stationery stocks. Skills, Experience and Qualifications - We are looking for someone with the following attributes: * Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook). * Ability to input and maintain accurate data records. * Ability to manage workload effectively. * Ability to work as part of a team and on own initiative. * Ability to work flexibly and to deadlines. * Ability to produce business correspondence to a high standard. * Experience in a customer service environment. * Experience of minute taking. * GCSE Grade '4' or equivalent in English and Maths. We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification