Customer Service Administrator

Major Recruitment is seeking a Customer Service Administrator on behalf of our client based in Loughborough Working Hours + Salary * Monday – Thursday: 7:00am - 4:00pm * Friday: 7:00am - 1:00pm * £12 per hour Duties and Responsibilities: * Transfer data from paper formats into computer files and database systems. * Verify data by comparing it to source documents. * Retrieve data from the database of electronic files as requested. * Collect information from customers and clients. * Enter data into the central database and maintain and update the database system as necessary. * Evaluate and approve Purchase Orders and Sales Orders. * Troubleshoot and investigate customer questions or resolve complaints. * Identify and assess customers’ needs to achieve satisfaction. * Build sustainable relationships and trust with customer accounts through open and interactive communication. * Handle customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution. * Take the extra mile to engage customers. * Communicate effectively with colleagues and managers. * Flexibility to help out in other departments when required. Skills and Qualifications: * Impeccable attention to detail. * Working knowledge of computers and spreadsheets. * Strong ability to work accurately. * General administration skills. * Excellent verbal and written communication skills. * Ability to multi-task, prioritize, and manage time effectively. * Strong work ethic. * Highly committed with a drive to perform. * Team player with the ability to work independently. Benefits: * 28 days annual leave (including bank holidays and allocated company shutdown days) * Employee pension * Death in service benefit Apply Today