Field Service Engineer

Are you looking for a new exciting opportunity working as a Field Service Engineer to be based in Cardiff? Our client is one of the UK’s largest and most trusted Managed Service Providers, and they are a Global technology leader providing Digital Transformation, Document Management and ICT Managed Services. Key responsibilities and tasks: * Provide technical assistance to assigned accounts within timescales specified by SLAs * Effectively investigate and rectify faults reported by my client and channel partner end users * Perform device installation routine maintenance and modifications/updates as required * Provide support during installations * Understand and be fully conversant with SLAs relating to assigned accounts * Understand solutions in use and be able to carry out basic fault finding * Back up colleagues when necessary – e.g., holiday, sickness, busy periods * Log call details using the call logging system within agreed timescales * Report reoccurring faults to enable proactive management of such faults * Share expertise and technical information with team members * Ensure boot stock and/or site stock is maintained at specified levels * Attend product courses as requested to ensure knowledge base sufficient for job role * Adhere to all policies and procedures. * Adhere to customer health and safety policies and procedures when on site. * Work and conduct should always align with the core values and philosophy. * Any other tasks related to technical support as directed by your line manager Key Skills and Experience: * Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena * City & Guilds or similar qualification or comparative competence level. * Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues * Excellent communication and interpersonal skills to ensure first class customer service Benefits: * 25 days + Bank Holidays * Company Car with FUEL card * Laptop Tools Phone Salary: £25,000 – £30,000