Service desk manager- fm

Job description: Service Desk Manager - facilities management (FM) environment, specifically focused on overseeing a service desk team of 8 and 2 team leaders. This position is critical in ensuring that client inquiries and technical issues, likely related to a CAFM (Computer-Aided Facility Management) system, are handled efficiently and effectively. Key elements include: Role Summary: Supervising a team: Leading a technical support team, ensuring high levels of customer satisfaction, mentoring staff, and guiding day-to-day operations. Collaboration: Working closely with other FM departments and maintaining system performance. Process Management: Monitoring ticketing in the FM system, raising Purchase Orders (POs), and ensuring that company policies are adhered to. Training and Development: Overseeing training for both new hires and ongoing development of existing staff. Reporting: Preparing performance reports and presenting to management. Qualifications: Experience: At least two years in both facilities maintenance and a supervisory or management role, ideally in technical support. Skills: Strong problem-solving skills, attention to detail, organizational ability, and effective communication with both technical and non-technical users. This role seems ideal for someone with a blend of FM system knowledge, team leadership experience, and a knack for problem-solving. Benefits: Annual leave Bereavement leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Paid volunteer time Referral programme Sick pay Store discount Apply now for more details :)