Legal Complaints Handler

• Salary up to £26,000
• Extensive Benefits
• Private Healthcare

We're working alongside a regional firm, looking for a Legal Complaints Handler to join our clients office in Gravesend. You will be dealing with client complaints from start to finish, investigating their claim and looking make a fair, impartial recommendation. This role is perfect for a Legal Assistant/Administrator looking for a new challenge.

Responsibilities include:

• Initial contact with dissatisfied clients to understand concerns.
• Conducting a full and thorough complaint investigation, collating information from multiple sources.
• Liaising with key stakeholders and making recommendations for fair, impartial decisions to refute or uphold the customer complaint.
• Liaising with external parties when required such as the Legal Ombudsman.
• Ensure complaints are addressed promptly and proactively.
• Identify root causes of complaints, offering ideas for improvement to reduce volumes and improve the client experience.
• The ability to write an excellent standard of letter, acknowledging the customer concerns raised, explaining the investigation and findings, ensuring the letter responds to all issues raised.
• Ensure complaints are handled in line with process, procedures and within regulatory timeframes.

What we need from you:

• High personal standards of work.
• Previous legal experience (Admin, Legal Assistant, Paralegal or similar).
• Have excellent written and verbal communication skills, with the confidence to speak to people on the phone.

The Perks:

• Salaries up to £26,000 DOE.
• 25 days holiday plus statutory and bank holidays.
• Private healthcare through AXA after six months of continuous employment if you choose to opt in.
• Workplace pension through Scottish Widows.
• 30% discount on all legal services for members of staff where you instruct the firm.
• 25% discount on legal services for staff’s immediate family members (namely parents, siblings and children).
• Introduction bonuses payable if you introduce a new member of staff to the Firm (subject to terms and conditions, amounts vary).
• No sick bonus of £100 payable in December if you have zero days off sick in the year.
• Formal black tie Christmas party every year and annual summer BBQ/party firm wide.

If you're interested, then hit that apply button or reach out to Jack Lloyd directly on [email protected]