Customer Service Advisor

R13 Recruitment are currently supporting a well-known organisation in their search for a Part-Time Customer Service Advisor to join their Norwich team, working weekday evenings. You will be responsible for handling incoming calls, answering emails whilst providing advice and resolving problems at every level. This is a full-time, temp2perm position, based in the Norwich office. You will be working Monday - Friday, 4pm - 8pm, or 5pm - 9pm. This position is offering a salary of £12.60 per hour. Please note, you must be Norwich-based for this position. The benefits 22 days holiday + bank holidays (increasing with service) / pension contributions / death in service payment / maternity/paternity pay, and shared parental leave / company sick pay / employee and store discount / employee assistance programme, wellbeing events and counselling services The Day to Day: * Handling incoming calls from external stakeholders, answering enquiries and providing support. * Handling incoming emails/live chat queries, providing a prompt response. * Dealing with problems and taking remedial actional as required. * Organising the deployment of engineers for a range of problems across East Anglia. * Reviewing the severity of situations and deciding whether immediate action needs to be taken. * Accurately recording job details and updating internal systems. You Will Have/Be: * Previous customer service experience, either office or face to face. * Computer literate with working knowledge of Microsoft products. * Excellent communication and interpersonal skills. * Organised and accurate when handling administrative tasks. * The ability to work under own autonomy or as part of a team