Service Advisor

Service Advisor - Blackburn area Prestige Franchised Motor Dealership Our client, a superb employer in the motor industry, is looking to recruit an experienced Service Advisor to join the team at their prestigious franchised car dealership. Salary: Basic - £27,700 (this is under review and will be increased ASAP) OTE - 34k - 38k (£400 - £500 guarantee for the first 3 months) - Labour sales - £200 - £500 per month - 2 year service plans - £25 each - 3 year service plans - £35 each - CSI - National average - £100 per month/Upper quartile - £200 per month Hours: Mon - Fri - 8.00am - 6.00pm Sats - 8.00am - 12.30pm (1 in 4) The Job: * Previous experience is required, ideally with knowledge of Kerridge systems * You will be passionate about the customer journey and giving a great customer experience * You are comfortable working to deadlines and managing customer expectations with regular communication and updates * You will have strong attention to detail and organised as you will manage your own customer base and workload * Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary * Tech savvy, ideally having used CRM systems in the past About You: * Establish and manage the customer relationship ahead of their booking, greeting them on arrival * Supporting the customer's experience through their Marshall journey in a positive and proactive manner * Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes * Complete all administration duties linked to the customer in an accurate and sympathetic manner * Proactively supporting the customer with future requirements * Working as part of a team to drive outstanding customer service and retention - You must hold a full UK Driving Licence. - Full training will be provided along with an in depth induction to welcome you into the business. Benefits: * 25 days annual leave (not including Bank Holidays) increasing with length of service. * Discounted car purchase scheme & colleague car benefit offers. * Training and continual self-development. * Free Eye Care Vouchers. * Cycle To Work Scheme. * Pension Scheme. * Employee wellbeing services. * Free life assurance equivalent to twice your salary. * Discounted shopping portal. If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission