Our client is looking for a Performance Manager to join their team in Burnley - we are looking for a facilities management professional with excellent experience of managing contract performance, ideally within a public sector environment.
Reporting to the Senior Performance Manager, you will assist with Performance and Compliance of FM services across the contract, ensuring that all services are provided consistently to the required standard and that they meet the specific requirements of the contract.
The role & responsibilities:
Build positive relationships with all stakeholders.
Assist with performance and compliance of FM services across all the contract
Management of helpdesk jobs through to closure.
Producing monthly reports and annual service report.
Collation of data and trend analysis.
Handle and resolve customer issues.
Carry out internal audits/management safety visits.
Act as on call duty manager as required.
Assist in the completion of contractual documentation: JERPs Customer Satisfaction Surveys Service Delivery Plans Education Manual Business Continuity Plan.
Managing CAFM performance monitoring tools / Asset management.
Assist in managing Health & Safety across all sites.
Facilitate internal and external audits and ensure close out of non-conformities.
Reporting of incidents and accidents.
Attendance / assistance at end user / client meetings as required and that actions from these meetings are delivered in a timely manner.
What's in it for you?
On offer is a competitive salary and benefits package, which includes
24 days annual leave (+ public holidays)
Business needs company vehicle
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
Attractive Employee Referral Rewards Scheme
24/7 Employee Assistance Program and access to mental well being app
Who is the ideal candidate?
Good understanding of FM industry standards and compliance.
Excellent organisational skills.
Previous experience in a similar role / working in a client focused / service-based environment.
Computer literate with a range of office applications word, excel, PowerPoint etc.
A good working knowledge of CAFM systems.
Excellent communication and customer care skills.
A full UK Driving licence.
If you'd like to know more, please contact (url removed) for more information!
Resourcing Group is acting as an Employment Agency in relation to this vacancy.