Demand Planner

Job Title: Demand Planner Location: Head Office, Brentford Contract : Fulltime/Permanent Hours of Work: 37.5 (any 5 days in 7, shifts vary between the hours of 9am-5.30pm) Department: Operations Reporting to: Head of Operations Aromatherapy Associates has been sharing the therapeutic powers of essential oils for over 35 years. The Brand was founded in 1985 by Geraldine Howard & Sue Beechey, therapists that had trained under the renowned aromatherapist Micheline Arcier, who can be traced back to the modern-day founders of aromatherapy. It was then that they experienced first-hand the powerfully positive effects of essential oils on our physical and emotional wellbeing. As a Company we have a family culture and live by one of Geraldine’s beliefs: “It’s more than just a business, it’s a way of life”. The brand is present in over 50 markets globally with Regional Sales offices in the UK, US and Hong Kong. Distribution is across Spa, Retail, Online Retailers, E-commerce and Distributor partners. As aromatherapy experts, our vision has remained constant for a generation – sharing the power and therapeutic effects of natural essential oils. Our award-winning blends have gained recognition across the beauty world for their transformative effects on the mind, body and skin. Expertly hand-blended in our London laboratory, our essential oils and unique active botanicals have created innovations in body and skincare. We care deeply about the ingredients we use and how we deliver them to you. We take a mindful approach to the origins, workers wellbeing and certification of all our oils and botanicals, with a commitment to evolving our support for global community projects. Our sustainability vision is an ongoing endeavour, along with our desire to create the very best aromatherapy products, so you can enjoy beautiful, glowing, healthy skin, free from harsh chemicals and unnecessary synthetics. Code of best practice: Act as an ambassador of a world-class brand and deliver our products and services in accordance with the Standard Operating Procedures to ensure customers receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience. Overview of the role The Demand Planning role is key to translating commercial plans into operational plans and actions. The Demand Planner will manage insightful forecasts at SKU and channel level, by region and key activity – as well as NPD and seasonal launch plans. This role is a key aspect of the S&OP process and central to the business integrated planning. Key Responsibilities Responsible for generating accurate SKU level forecasts across the global network Manage demand reviews with account managers to ensure commercial plans are all being accounted for Manage demand exceptions for campaign activity Manage pack off plan calendar within 3PL for bundles, reworks and testers Prepare monthly S&OP deck Forecast accuracy evaluation with details on trends and bias to improve accuracy Work with the Supply team to ensure that forecasts are met with timely production plans – or that requirements are managed with expectations on production timings Work with NPD team to support appropriate forecasting against new products Work with trade operations team to ensure inventory is available for customer requirements Manage all communication internally on inventory availability Person Specification Advanced level of excel essential, with experience in managing and analysing large volume of data At least 3 years’ experience in a demand planning role Strong commercial awareness Demonstratable problem solving and numeracy skills Strong communication and interpersonal skills Strong understanding of Demand Planning within the context of an S&OP process Excellent attention to detail Must be able to commute to head office in Brentford 2-3 times per week Right to work in UK This role does not offer sponsorship candidates must have right to work in the UK. Aromatherapy Associates is dedicated to fostering a workplace that values diversity, equity, and inclusion. We believe that a diverse workforce leads to richer discussions, innovative ideas, and better outcomes for our team and the communities we serve. We actively encourage applicants from all backgrounds to join us in our mission to create a more inclusive and equitable future.