Field Service Engineer - Dissolution & Automated Sample Preparation

Territory: Split between UK (focus on the Midlands area) with flexibility to travel to other areas in the UK and the Nordic region (Sweden, Denmark, Norway, Finland) Your Location: Remote based living anywhere in the Midlands or within an hour Do you want to work for a market leading manufacturer of cutting-edge Pharmaceutical Dissolution testing & Automated Sample Preparation technology? Do you live in the Midlands region or within circa 1 hour with a full & valid UK driving licence & passport to freely travel outside of the UK without any restrictions? Are you already a Field Service Engineer with circa 2 years of experience servicing Pharmaceutical Dissolution/Tablet Testing equipment? OR are you a Chemist, Scientist or QC Analyst with circa 3+ years of experience as a super troubleshooter of Dissolution equipment in a GMP environment? If you said yes to the above, then this brand-new Field Service Engineer role could be perfect for you! The requirements for the Field Service Engineer - Dissolution Testing & Automated Sample Preparation: * You could already be an experienced Field Service or Site Engineer with circa 2 years of experience servicing Pharmaceutical Dissolution/Tablet Testing equipment * You could also be a Chemist, Scientist or QC Analyst with circa 3+ years of experience as a super troubleshooter of Dissolution/Tablet Testing equipment in a GMP environment * You will be educated in either a life science/chemistry or engineering subject * Must hold a full and valid UK driving license & valid passport with the ability to travel freely outside of the UK to the Nordic countries without any restrictions * Experience of effective verbal communication skills in a customer facing or customer service environment, with excellent telephone manner The responsibilities of the Field Service Engineer - Dissolution Testing & Automated Sample Preparation: * Travel to customer sites in and around the Midlands area/around the UK as required and the Nordic countries to deliver routine planned maintenance and breakdown support in line with my client’s service plans * Refurbish and validate equipment for the refurbished instrument program in line with SOPs * Identify new customers or new market segments that could become long term accounts * Build and maintain relationships with existing and potential customers to allow continuation of business and win incremental business * Perform onsite duties including, service, validation, repair, accurately and in a timely fashion * Complete and submit all paperwork to the admin team * Build and maintains relationship with existing and new customers * Promote the company’s brand and range of services where applicable * Manage and be accountable for stock allocated to the service call * Provide remote support via phone and email to customers where requested * Maintain knowledge of the products and services Benefits: * Negotiable & Highly Competitive Base Salary DOE * Fully expensed company car (hire car provided during probation and once completed you can choose your own car) * Pension - 5% employer contribution with a minimum 3% employee contribution after 3 months continuous employment * 25 days holidays + 8 bank holidays * Life Insurance (3x value of annual base salary) after 3 months continuous employment * Laptop & Phone