Workplace Experience Lead

Role: Workplace Experience Lead / FM Lead Location: Nr Tadworth, South London Duration: 3 month Temp to Perm Rate: PAYE £24ph / PAYE Umbrella £30ph The person: The individual must have an exceptional interpersonal skills, with a vision for improvement and innovation, and an analytical mindset; someone who can coordinate and install change throughout the implementation cycle and journey of workplace experience. They must demonstrate a hospitality mindset at all times. The role: * Liaise with FM Team and Client contacts in driving the workplace experience strategy. * Manage/oversee the front of house team (including Reception) to ensure exceptional customer service is always delivered. * Manage and coordinate the creation of initiatives, working with onsite teams to promote and to create a forward planner of activities. * Manage/oversee all events activities on site ensuring a seamless end to end delivery. * Manage/oversee all meeting and room bookings onsite, ensuring a seamless experience for colleagues onsite. * Support the delivery of the One Team ethos. * Liaise with other aspects of the FM Service delivery (e.g., housekeeping and catering) to further enhance the workplace experience onsite. * Develop and nurture business relationships with all client contacts across the site through these relationships, gain insights into anticipated future requirements and work these into the service delivery strategy. * Support the FM Team and Client with delivering individual building or site wide projects and initiatives. * Support the Facilities Manager and Assistant Facilities Manager in driving consistency and standards across the site. * Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor. * Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams. Experience Required: * Previous experience of Building Services in a Corporate or hospitality environment. * Previous experience in organising, managing events and large meetings. * Computer literate in MS Office Applications. * Track record of building positive relationships and delivering exceptional customer service. * Always set high standards for themselves and others. * Can inspire others and support new ideas and initiatives. * Can adapt to changing demands and deadlines. * Good understanding of the customers' needs and takes pride in the service delivered to our customers and our customers' customers. * Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise and confident manner. * Excellent spoken and written communication skills and the ability to communicate in an effective manner. * Ability to think strategically and independently --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website