Distribution Customer Service Coordinator

Distribution Coordinator - Customer Service Bristol - Up to 28,000

Our client, who are a known forwarder are looking for a Customer Service Operator to join their Distribution team.

Job type: Permanent

Hours: 9:00am to 17:30pm (Overtime available)

Salary: Up to 28,008

Day-to-day:

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Coordinate special, last-minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
• Trace orders as required and notify customers of activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and back order logs.
• Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
• Input all receipts, moves, picks, shipments and cycle counts
• Communicate effectively with customers as required.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research
• Oversee all paperwork associated with orders and maintain the corresponding files.

• Experience in a customer Service environment
• Experience in a transport/distribution/freight setting
• Right to work in the UK

WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.