Night Concierge
Location: Fulham
Salary: £27,000 - £29,000 (DOE)
Hours: 4 on, 4 off, 8 PM - 8 AM
A valid UK driving license is required for this role.
Overview:
Our client is in search of a committed Night Concierge to deliver exceptional front-of-house service at their residential development. This role is vital for creating a welcoming and secure atmosphere for residents and guests.
Key Responsibilities:
Front of House:
- Act as an ambassador for the client, prioritizing high-quality customer service.
- Engage positively and empathetically with residents and visitors.
- Handle phone and email communications with professionalism, clearly identifying yourself and the brand.
- Address and resolve complaints or issues, collaborating with the wider team as needed.
- Perform health and safety checks to ensure compliance with relevant standards.
- Maintain cleanliness of external areas and assist with waste management.
Asset Management:
- Support ongoing asset management routines, ensuring effective contract and risk management.
- Assist in the mobilization process, coordinating with stakeholders for smooth transitions.
- Keep detailed records of compliance and risk management activities.
- Collaborate on contract management to implement appropriate schedules.
Personal Specification:
We are looking for candidates who are:
- Meticulous: Detail-oriented and methodical in their approach.
- Dedicated: Passionate about delivering excellent service.
- Smart: Innovative and resourceful problem-solvers.
- Supportive: Effective communicators and collaborative team players.
Health and Safety Commitment:
Our client values a safe working environment for all employees, residents, and visitors. All team members are expected to actively participate in safety routines and promote a culture of well-being.
Qualifications:
- A valid UK driving license is required for operating waste management equipment.
- 1 year previous concierge experience, ideally residential
- Strong customer service skills and a proactive attitude.
Please only apply if you have the correct experience for this role