Freight Operations Manager

We are working with a global logistics company who are seeking a Freight Operations Manager to join their Supply Chain Operations team in Southampton.

This role will oversee the day-to-day operations of multiple teams to ensure a continuous high-quality service to customers.

Responsibilities:

• Lead and oversee multiple teams of diverse professionals, including goal setting, feedback, coaching, and conflict resolution.
• Ensure adherence to best practices and standards for quality, efficiency, and customer satisfaction across teams.
• Monitor and report on key performance indicators (KPIs) and metrics like revenue, costs, productivity, quality, and customer feedback.
• Analyse and optimize operational processes and workflows, driving improvements and innovation.
• Coordinate with senior managers and stakeholders across departments (sales, marketing, finance, product) to align goals.
• Cultivate strong customer relationships, understand their needs, and exceed expectations.
• Contribute to business development success by identifying and pursuing new opportunities and improving customer relations.
• Manage team resources and budget efficiently and effectively.
• Ensure teams comply with organizational policies, regulations, and ethical standards.
• Initiate and implement corrective actions to enhance people, processes, and technology.
• Execute the overall strategy through direct and indirect reports.
• Operate autonomously and responsibly, even without specific directives from superiors.

Requirements:

• Leadership skills: Visionary, influential, decisive, and adept at problem-solving.
• Management skills: Strong planner, organizer, delegator, and evaluator.
• Teamwork skills: Collaborative, adept at coordination, negotiation, and conflict resolution.
• Customer focus skills: Empathetic, attentive, and committed to delivering exceptional service.
• Business acumen skills: Financially literate, market savvy, strategically minded, and innovative.
• Technical expertise: Knowledgeable in team-specific products, services, processes, and systems.
• Bachelor's degree or higher in business, engineering, or management.
• Minimum 5 years of experience in similar roles managing multiple teams and projects.
• Proven track record of delivering high-quality results and achieving customer satisfaction and loyalty.
• Demonstrated ability to drive operational excellence and continuous improvement.
• Proficient in relevant tools and software like Microsoft Office, CRM, ERP, and project management systems.
• Fluent proficiency in spoken and written English.