Company:
CV-Library
Location: Slough
Closing Date: 12/10/2024
Salary: £65,000 - £70,000 Per Annum
Hours: Full Time
Type: Standard
Job Requirements / Description
JobTitle: Engineering Account Manager
ReportingTo: Regional Manager
MainPurpose
Responsibility and accountable for the profitable and operational management and service delivery of a Pharmaceutical contract to meet the business and contract objectives. Create and sustain a cohesive, cost effective team for the service delivery of the Contract. Interfacing with the Clients to ensure satisfactory service delivery of the contract deliverables. Identify organic and new business opportunities. As a member of the management team, make a broad and powerful contribution across all aspect of the business.
Duties&Responsibilities
* Preparation and execution of account management plans, operational programmes and PPM Planners.
* Create and sustain a cohesive, cost effective team for the delivery of contract under your control.
* Ensuring that project/minor works are completed on time, in budget and to the required quality levels.
* PPM’s Planned v PPM’s Completed, WIP and open work orders to ensure satisfactory completion of works and that all materials and labour costs have been booked to the work order.
* Productions of reports at regular intervals determined by contract, detailing physical and financial progress, including monitoring of specification by key performance indicators. Actively demonstrate performance utilising internal/external benchmarking processes to develop areas for continuous improvement.
* Provision of technical advice and problem solving function.
* Monitoring and professional oversight of all works to ensure satisfactory quality levels.
* Monitoring the quality of the work carried out by the workforce through random engineer audits and the on-going review of breakdowns.
* Management of staff on the account / contract delivery teams,ensuring that suitable staff are recruited, inducted, motivated and trained to operate to company standards and processes.
* Understanding contractual requirements and client expectations and ensuring that services are delivered to meet the contractual requirements and client expectations.
* Identifying training needs for your teams and ensure the performance management of subordinates that CPD are implemented.
* Managing appraisals and succession planning for staff within your teams
* Manage and monitoring contractual key performance Indicators for operational performance and contractual compliance.
* Implement and manage a robust reporting and review process that give visibilityof all issues,risks and performance for the contract under your control.
* Providing reports on contract performance and key issues affecting the overall service delivery.
* Assist in the mobilisation of new contracts to comply with agreed scope and performance.
* Ensuring that contractual obligations are being met and the targeted commercial performance is achieved on contracts under your control.
* Monitor and report accurately on progress, budget, risks and associated mitigation actions.
* To directly manage mobile/ static teams directly employed operatives and subcontractors when required.
* To increase the quality of output, customer satisfaction and maximising the effectiveness of resources.
* Full responsibility for all quality, environmental and health & safety issues ateach of the sites for which you are responsible in compliance with company policies and arrangements including the effective closing out of QUEST audit action plans.
* Liaison with customers’ representatives at the tactical level so that the services may be delivered effectively.
* To focus on management level tasks and to ensure effective delegation of tasks to subordinates.
Skills, Knowledge& Attributes
* Maintain up to date and sound knowledge of industry best practices and developments in operational and facilities management.
* Sound technical knowledge of facilities and building services.
* Communicating clearly, effectively and timeously with customers and colleaguesalike.
* Demonstrating sound contract management capability and pro-activeattitude.
* Having excellent computer / IT skills and proven knowledge of CAFM systems.
* The ability to work under pressure and adhere to tight guidelines.
* Measures performance of the team in areas of productivity, quality and delivery for both internal and external customers
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