Customer Service Administrator

Our fantastic client based in Woking are seeking a temporary Customer Service Administrator to join the business for the next 3 months. This role would suit someone with previous office experience and a passion for customer service. Duties: Provide a first-class service to customers through face-to-face, email, and telephone contact Ensure customer enquiries are responded to within timescales Escalating queries to the relevant colleague or department as necessary Accurately record customer contact information on the CRM system Process customer applications within statutory timescales, liaising with relevant teams Maintain the filing system Assist the team with queries and complaints as needed Provide administrative support to the team as requiredRequirements: Excellent customer service skills Experience handling calls from customers Strong attention to detail Able to multi-task effectively Strong IT skills including Microsoft Office packagesPlease apply for a chance to be considered