Customer Service Administrator

Working in the administration and customer service team. Hours - 9 a.m. - 5 p.m. Monday to Friday - working two weekend days per month on a rota basis - with day off in lieu in week. * Delivering an efficient customer service experience to our customers, providing them with timely and accurate information over the phone and in writing. * Problem solving and proactively seeking opportunities to prevent any future customer service failures. * Logging incidents on our system * Liaising with suppliers, regarding a quick and efficient way to resolve the customers complaint. The right candidate: * We are looking for solutions-focused, customer-orientated individuals with an abundance of enthusiasm towards making our customers feel well supported. * You`ll be someone who can hold high-quality interactions with confidence and with a clear, articulate communication style, in writing and over the phone. * You`ll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our customers` success. * You`ll be proactive, enthusiastic about providing an excellent service to our customers. * You`ll be skilled in remaining patient, calm and solution-focused during challenging interactions