Head of Membership

Job Title: Head of Membership Benefits & Perks: Hybrid working model allowing for a balance of office and remote work Competitive salary based on experience, plus company benefits Private health insurance Pension and life insurance Strong IT infrastructure Season ticket loan Learning and development framework Retail discounts Location: London Bridge - hybrid role with international travel involved!! Salary: up to £75,000 plus perm benefits!! About Our Client: Our client is a well-established and trusted membership association within the travel industry. They foster a collaborative and inclusive work environment where employees can thrive both personally and professionally. With years of experience in the industry, they are a reputable, friendly, and progressive organisation with people and travel at the heart of what they do. About The Job: As the Head of Membership, you will play a crucial role in leading and developing member recruitment, engagement, and retention strategy. Working closely with the Senior Leadership Team and various departments within the organisation, you will be responsible for driving impactful results and leading a small team. Responsibilities: Lead and manage a team responsible for member engagement, recruitment, and retention activities Develop and implement strategic initiatives to drive membership growth and increase member satisfaction Represent our client at internal and external events, both in the UK and overseas, acting as an ambassador for the organisation Build strong relationships with key stakeholders and effectively communicate the benefits and services available to members Analyse complex data to provide actionable insights and inform decision-makingRequirements: Previous experience in successfully delivering strategic initiatives with measurable business results Strong leadership skills with a passion for service excellence Excellent stakeholder relationship management skills Resilient and emotionally intelligent, able to adapt to the needs of others while balancing the needs of the organisation Display professionalism, discretion, and integrity in handling sensitive matters Commercial acumen and the ability to influence others Exceptional communication, public-speaking, and presentation skills Strong IT skills, including advanced proficiency in MS Excel, MS Word, MS PowerPoint, and CRM systems Proven analytical and report-writing abilities Risk mindset with the ability to identify and manage potential risks Previous experience within the travel industry is essential Business development and/or sales experience within professional organisations is desirable Experience within a membership organisation is desirableIf you are a motivated and driven individual with a passion for the travel industry, we want to hear from you! Don't miss this exciting opportunity to join a prestigious organisation and make a significant impact. Apply now to become part of our client's dynamic team and contribute to the success of their membership and engagement initiatives! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website