Dutch Speaking Customer Service Administrator

Rewards and Benefits on offer:

• Asap Starts available
• A highly competitive basic salary
• Working for a blue-chip company with a great team-based culture.
• Permanent position from day one!
• World class training and development opportunities
• Numerous staff social events throughout the year
• 25 days holiday plus 8 bank holidays
• Enhanced pension scheme
• Company healthcare
• Wide range of employee wellbeing initiatives and benefits

The Company you will be working for:

MTrec is proudly representing our reputable and highly successful client in their search to appoint a Dutch Speaking Customer Service Administrator as soon as possible.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. You must be based in Newcastle and able to work on site. We would highly recommend this role and the company to anyone with a customer service and administration experience. The role is starting asap, with full training and support provided.

The Role you will be doing:

• Delivering outstanding customer service over email and telephone
• Providing proactive and commercial account administration
• Maintaining an accurate customer database for business development purposes
• Communicating effectively and liaising with other departments to solve problems or answer customer queries
• Administering of returns and process accurate refunds
• Monitoring online payment details to reduce risk of fraudulent orders
• Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
• Booking shipping and transport using logistics providers
• Coordinating order fulfilment
• Ad hoc customer service/sales administration

About you:

• Fluent in Spoken and Written Dutch and English
• You must have a customer service/administration background and are familiar in using CRM systems.
• You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
• You will be a great team player and you will be motivated by helping solve customers problems.
• Experience within a professional environment preferable
• Strong MS Office and Excel skills
• Proficiency with systems
• A positive and proactive attitude
• Conscientious & hard-working
• Able to multitask and manage workload to tight deadlines
• Self-motivated
• Articulate, confident and friendly manner
• Close attention to detail
• Reliable and excellent timekeeper

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