IT Support Analyst

IT SUPPORT ANALYSTLONDON - WITH ONE WEEK PER MONTH IN ROMFORD£28,000 to £30,500 + £3,000 ON CALL ALLOWANCE POST PROBATIONA leading Chartered Accountancy firm in the heart of the city is hiring an IT Support Analyst to join their team on a permanent basis. The company has a lovely modern office environment and operates on a hybrid basis. They have great company culture, with twice yearly salary reviews along with progression and development opportunities.The IT Support team plays an essential role within a fast-paced environment that keeps the business running smoothly. They are seeking an enthusiastic, communicative and driven individual to help deliver 1st, 2nd and elements of 3rd line IT support.Key responsibilities of the IT Support Analyst are:Act as an escalation point for the internal IT Support team.To deliver IT support to a varied user base of over 900 users including fee earners and VIPsTo help with new starter inductions, become an application super user and provide training to usersTo adhere to and assist in creation of IT processes and daily tasks.Work within a shift rotation (between 0700-1900 Mon-Fri) and provide out of hours support (24/7) on rotationAs IT Support Analyst you must have:Excellent working knowledge of Windows 10, Office 365, and desktop/laptop imaging (Microsoft AutoPilot)Working experience of Active Directory / Azure Active Directory and ExchangeKnowledge of MS SharePoint onlineTake initiatives and provide inputs for process improvements within the team to enhance efficiency.Creating & updating knowledge base articles & technical documentation as requiredPositive can-do attitude and approach to working within an existing IT team, in a company that has a strong and friendly cultureKnowledge of service management methodologies (ITIL), ITSM tools & ProcessesTechnically capable, able to demonstrate excellent troubleshooting skillsA great opportunity for an experienced IT Support Analyst to join a well-established Accountancy firm.Send your CV to apply today.