CRM Systems Analyst

Job Description D365 CE Systems Analyst - Exciting new role to work on Multiple Dynamics 365 CRM projects with a reputable end user! My client is looking for someone passionate about Dynamics 365 CRM, data-driven decision-making, and collaborative problem-solving, with a focus on D365 CE and business analysis. This position allows you to contribute to both system improvements and strategic development. Role & Responsibilities Requirements Gathering & Business Analysis: Engage with stakeholders to gather business requirements and translate them into user stories, especially for projects related to Dynamics CE/CRM. Analyze data and business needs to recommend actionable improvements and system enhancements. CRM Customisation & Support: Learn and deliver customisation in Dynamics CRM. Provide first-line support and champion CRM adoption across the organisation. Project Support: Based on your skills, support agile projects, including project management and systems testing. Work closely with teams in delivering enhancements and ensuring projects are aligned with business goals. Marketing Support: Assist the marketing function by leveraging CRM data to improve the use of ClickDimensions for e-marketing campaigns. (Experience with D365 CE Marketing would be advantageous). Stakeholder Communication & Collaboration: Ensure ongoing communication with stakeholders, keeping them informed on changes and enhancements to the CRM system. Collaborate with the Finance, Technology, and Innovation teams to improve processes and results across the company. Skills & Qualifications Experience working with Dynamics 365 CRM + previous versions Knowledge of D365 Modules - Marketing, Sales, Customer Service. Excellent communication skills - written and verbal. Enthusiastic approach to using data to help drive decision makingBenefits Competitive Starting Salary + Company Bonus Personal Learning Allowance Excellent Employer Pension Contributions Quarterly Team Days Flexible, Remote Working Model. Apply Today! T - (phone number removed) - E - (url removed)