Fitness Manager - Hanworth

As a Fitness Manager at Lampton Leisure, you will be responsible for the day to day running of fitness department and fitness team, ensuring a safe, enjoyable and quality customer experience as well as conducting at least 2 duty manager shifts a week. You will also be responsible for proactively managing the teams’ performance, setting targets and providing constructive feedback to both develop and support the team to operate to our high standards. As a Fitness Manager you will be a key holder for the building and therefore, will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am - 10pm so flexibility with working hours is required.  Key Responsibilities include: Ensure Lampton are delivering an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this Duty Manager duties, such as opening and closing the site, dealing with any H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks whilst on shift.  Establish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate  Continuously review fitness equipment, programmes and activities, developing and improving as required. Accountable for the fitness budget, stock takes and inventories Supporting the centre to achieve targets and fitness KPIs. Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.  Line management, coaching and developing responsibilities for the fitness team, ensuring the team are up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle   About you To be successful in this role, you will have previous experience experience working as a Fitness Manager, with the ability to mentor, motivate, coach and develop team members to achieve their potential, meet set targets and deadlines, and be ro-active in your duties.  Excellent communication skills and experience delivering first class customer service is also essential. Employment will be subject to an enhanced DBS check & reference checks. Qualifications Required Be a minimum of Level 2 fitness qualified or equivalent Ideally hold or work towards a National Pool Lifeguard Qualification (NPLQ) Ideally hold or work towards a First Aid at Work Qualification In return Lampton Group will offer you  Free parking at all Leisure Centre Sites 22 days holiday allowance, plus bank holidays Free  gym membership  Lampton Rewards - discounts and offers from top brands and services EE rewards - 20% off phone, sim and mobile broadband Enhanced Maternity and Paternity leave  Pension Scheme   Refer a Friend Scheme offering up £250 for each new employee referred Staff wellbeing services, including access to online GP, occupational health and EAP Flu Jabs    Eye care vouchers and support towards glasses  Cycle to work scheme  Electric Car salary sacrifice scheme  Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. About Lampton Leisure We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre’s facilities. About Lampton Group The Lampton Group of companies (the “Group”) was established by the London Borough of Hounslow (the "Council") in 2012 in order to fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow. We are made up of five distinct business areas: Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned residential housing. Recycle - delivering domestic refuse and commercial waste collection as well as  recycling services. Greenspace - delivering horticulture and conservation services, and parks maintenance. Leisure – delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple swimming pools, tennis courts, soft play, a running track and more. Homes – delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and mixed-use projects.   Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.  Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)