This role is within the People Function – People Services team. As a Service Design & Improvement (Knowledge Continuous Improvement) Architect you’ll support the knowledge, growth and capability of our teams enabling us to continually evolve, modernise and provide more complex people support across the Society.
You’ll contribute to the planning, continuous improvement, and evaluation of services within the People Service, to support the simplification of employee interactions with the People Function and enhance employee experience. In doing so, you’ll contribute towards the achievement of target outcomes, for example, ensuring that the operation is both efficient and effective in its practices. You’ll work alongside a team of Service Design & Improvement Architects and Coordinators.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, based at our Swindon or Northampton offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
- Maintain the Oracle PeopleCloud Knowledge system and the 2000 plus collateral assets held within it.
- Ensure the governance and approval process is maintained for all collateral assets.
- Interpret management information from Oracle PeopleCloud Knowledge and user feedback to identify any issues / trends.
- Design and implement Oracle PeopleCloud Knowledge continuous improvement solutions and integrations with the AskHR Chatbot and Help Desk that improve the overall employee experience and service offering, ensure simplicity.
- Lead on all quality checking activities.
- Manage all continuous improvement activity where collateral assets need updating.
- Potential line management responsibilities.
About you
- An in-depth understanding of knowledge and collateral management and continuous improvement.
- Clear understanding of the role played by associate technologies (Cloud, Digital Assistant, AI, and a Helpdesk Platform) in the presentation of HR information and advice.
- Excellent planning and organisational skills and ability to manage multiple competing project priorities and deliverables.
- A creative mindset, passion to innovate and an excellent eye for detail.
- Strong communication skills both verbal and written, being able to influence and manage stakeholders at all levels.
- The ability to drive high performance, identifying and implementing service and experience improvements.
- Willingness to challenge assumptions, the status quo, with experience of successfully influencing Senior Managers and facilitating joint decision-making.
- The ability to collaborate be agile, bold and act with pace.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole.
We review each application individually. So, it’s a good idea to call out your most relevant
experience on your application to give yourself the best chance.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub – Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday, pro rata
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV
and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.