Tenancy & Leasehold Manager x 2

Tenancy and Leasehold Manager (Hybrid Working) - Housing Association - North London About the Role: A leading Housing Association in North London is seeking two Tenancy and Leasehold Managers to join their dynamic team on an interim basis. This is a fantastic opportunity to step into a rewarding role where you'll be handling a wide range of tenancy and leasehold matters, supporting residents, and ensuring a seamless customer experience. Key Responsibilities: - Manage and resolve complex tenancy and leasehold enquiries, including permissions, licences, subletting, and tenancy visits. - Act as the primary point of contact, working collaboratively with internal teams to ensure quick resolution of complex issues. - Use technology to communicate effectively with residents, ensuring all information is recorded accurately in line with policies and procedures. - Conduct home visits, site visits, or office appointments as required. - Achieve personal and business targets, service levels, and quality standards to maximise customer satisfaction. What We're Looking For: - Proven experience in tenancy or leasehold management within a high-pressure, statutory environment. - Strong knowledge of the legal and contractual frameworks around tenancy and homeownership management. - Excellent communication skills, with the ability to resolve complex issues and manage challenging conversations. - IT proficient, with experience using Microsoft Office and in-house systems. - A self-motivated, assertive individual who can work both independently and as part of a team. Why Apply? This is a great opportunity to work with a respected housing association that values diversity, teamwork, and continuous improvement. You'll be working on the front line, making a real difference in the lives of residents while gaining valuable experience in tenancy and leasehold management