Senior Account Manager - PR Health

Langland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Policy, and Advertising, to create unique value with visionary clients. The Senior Account Director role continues to carry out many similar tasks as an Account Director whilst taking some responsibilities of the Associate Director role. The role takes ownership for specific accounts whilst proactively identifying, challenging and seeking solutions to grow the team, the business and the agency. The role will have significant experience across a broad range of therapy areas, meeting a range of client needs and the role holder will be comfortable they have the tools, skills, and experience to handle most conversations with client, without needing more senior support. Whilst the role holder will be responsible for their own specific accounts, the role will give greater consideration to the agency as a whole and building business acumen. Account management: Responsible for managing the client within the SOW and running client health checks, service reviews and leading Quarterly Business Reviews (QBR’s). Partners with the project management team to ensure successful delivery of projects within time, budget and scope. Is a driver for creative excellence. Responsible for identifying opportunities to grow accounts through cross sell / up sell. Finance management: Works with project team and client to agree budget, scope and timeline. Ensures the project management team deliver timely financial reports. Will have oversight of purchase orders, ITI, PO, invoice approvals and SOWs reconciliation. Ensures regular and timely timesheet submission and approval for billing. Relationship management: Ensures stakeholder management at all levels. Process management: Leads continuous improvement initiatives as projects progress and conducts post project completion reviews to identify areas for continual improvement. Leadership: Is the leader of direct team (people management) and leads virtual team of those responsible for client deliverables outside of the immediate function. Data & GDPR Management: Manages any GDPR project issues. Ensures data policies are internally ratified within SOW/ Contract. Communication planning: Facilitates open and transparent communication, supporting the team as needed. You will have extensive Account Management experience You will have the ability to create a vision / strategy for the brand You will have experience of delivering change management programs You will have excellent relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels You will have experience of the full project life cycle You will possess strong commercial acumen & financial / budget management experience You will have the ability to identify opportunities for growth You will have knowledge [and experience] of healthcare & pharmaceutical market You will possess great communication and stakeholder management skills You will have Stakeholder/senior stakeholder management experience You will be a strong communicator with impeccable standard of written, spoken and presentation English easily consults and negotiates with internal and external stakeholders regionally and globally