Estate Manager

My client is recruiting for an estate manager to run a high end residential development in The Royal Docks Job Description The Estate Manager's role is to manage their scheme to the company's standards and to provide Residents with a professional service in a polite, fair and efficient manner Working hours: Mondays - Fridays (8am - 5pm) The main responsibilities of the Estate Manager: Smooth running of the development Supervise the Concierge team and deal with cleaners and an army of sub-contractors Be knowledgeable with company's policies as described in the company's SOP and Employees Handbook Make sure that the company's policies and the site-specific procedures are adhered by the Concierge team Read the front desk diary on daily basis and provide verbal reports to the Estate Manager Provide continuous training to all members of the concierge team Carry out regular inspections of the site; Identify and log any maintenance, cleaning and Health & Safety issues Ensure that the office files are always updated with the details of Leaseholders, Sub-tenants, Managing Agents Monitor Concierge e-mail account to ensure all emails are actioned, i.e. acknowledged, responded to, information is noted Regularly review all operational sheets to ensure that activities are logged correctly in accordance with procedures Carry out periodic archiving of operational log sheets and ensure all the files are safely stored for future reference Oversee the safekeeping of apartment keys and regularly check all the key cabinets and the keys log sheets Ensure there's always enough office supplies; arrange stationery orders to include light bulbs for communal areas Assist with organising access to apartments, e.g. for the annual servicing of Heat Interface Units and keep files updated Ensure that the parcel room is always well organised and that residents are reminded of any uncollected items Monitor residents' info-portal and regularly check for any old packages that might have not been signed out Investigate any packages claimed to be lost and keep Estate Manager informed on the progress Liaise with the Cleaning Supervisor to ensure good housekeeping of the development Oversee the control of the car park to include the permit system and communicate with the parking patrol company Control the release of proximity fobs for communal doors and radio transmitters for the underground car park Be available for senior management meetings and report processing as required Be available out of hours as might be required Excellent customer service and leadership skills, strong verbal & written communication, the ability to work under pressure and balance often conflicting priorities. Good administration skills, driven and self-motivated, confident and diplomatic. Development : Opposite the Excel Center . the scheme will be phased as to occupation, buildings coming on board and amenities with final phase coming on board circa 2025 with a total of approximately 750 apartments and various amenities. Thus interested candidates should ideally be familiar with working in a functional residential building and having construction work taking place on the door step. Salary: You will be well remunerated and for the right candidate you can expect a starting salary of £50,000.00 gross per annum and 28 days holidays (includes Bank holidays and public holidays) . High pressure role Currently a lot going on , on site so person MUST be organised and have attention to details Good communication skills Lead from the front and be able to train a new team (8 concierge - 4ON/4OFF rota pattern) Have at least 3 years experience managing high end and large residential schemes such as this We will consider hotel managers with a background of 4/5* operations and working in large hotel TPBN1_UKCT