Employee Relations Officer

Employee Relations Officer Band 4 Main area - Human Resources Grade - Band 4 Contract - Permanent Hours - 37.5 hours per week (Monday to Friday) * Full time * Part time * Flexible working Job ref - 246-COR(phone number removed) Site - County Hall Town - Norwich, Norfolk Salary - £26,530 - £29,114 gross per annum Salary period - Yearly Closing - 28/10/2024 23:59 Interview date - 04/11/2024 Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health. Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services. We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience. We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us! We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require JOB DESCRIPTION/PERSON SPECIFICATION Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed. YOUR APPLICATION It is important that you complete a formal application form as CV’s alone will not be accepted. We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us through the details below. Job overview Employee Relations Officer – 37.5 hours Are you looking to further develop your career within Human Resources and have excellent communication and organisational skills, and the ability to manage your own workload? If yes, then this may be the role for you! We are seeking to appoint an enthusiastic and motivated individual who can join our busy Employee Relations team at the Norfolk and Suffolk NHS Foundation Trust. Main duties of the job Working as the Employee Relations Officer, you will: • Provide a professional, knowledgeable and effective ER advice helpline service to our colleagues and managers – the HR Helpline service operates through telephone, Microsoft Teams and email • Provide proactive, compassionate, efficient first line contact, advice and support for all colleagues and managers on a wide range of employee related queries and concerns, interpreting HR policies to ensure understanding and appropriate application of Trust HR policies • Support the team with general administration duties, for example data analysis using excel, Appeals and Tribunal processes, Job Evaluation process, liaising with managers trust-wide, responding to Freedom of Information requests, and support of the job evaluation process Working for our organisation What can we offer in return? This is an exciting time to join NSFT as we commit to developing our Trust. NSFT is a large mental health trust employing staff in multiple locations across Norfolk and Suffolk. We provide mental health and learning disability services in the community and inpatient settings. We believe that staff, who feel valued by their employers and are truly engaged, and able to provide better outcomes for our service users. Interested? Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other and are looking forward to welcoming you! Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! Interviews are to be confirmed, candidates may only be given a minimum of 3 days’ notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying. Person specification Qualifications Essential criteria * Certificate in Personnel Practice or equivalent level HR qualification or knowledge and experience Experience Essential criteria * Experience of dealing with a range of ER enquiries providing support to employees and managers * Experience of working in on a demanding helpdesk * Experience of working in a customer focused environment Desirable criteria * Good Employment law experience