Customer Service & Sales Trainer

Customer Service & Sales Trainer

£30,000 + Bonuses

Leicester

Hybrid

Our client

Are you passionate about all things training?

We are excited to work with a global business who need a hands-on training professional to look after their customer service and sales team.

Working from their busy office in Leicester you will act as an integral part of the business coordinating all the training needs within the sales and service team.

The role

• Create and launch bespoke training modules
• Design, create, develop, customise and maintain learning solution content
• Providing 1:1 coaching sessions
• Take responsibility for all necessary administrative duties within the role including diary training scheduling
• Research, propose and design training sessions to help onboard new employees and up-skill existing employees
• Working closely with management to support team members
• Ability to fully understand new processes and adapt to real time business changes
• Identify gaps in training and implement new plans accordingly

The candidate

• Experience in a sales/ customer service training role
• Excellent communication skills
• Preferable knowledge of Salesforce but not essential
• Knowledge of Excel, Word and PowerPoint
• Excellent organisational skills
• Experience mentoring team members
• Responsibility for the delivery of our induction programme

Interested? Please click ‘apply’ today!