Network IT Support Engineer, £380 per day (Outside IR35) - Hybrid - Swansea, UK

Job Role: Network IT Support Engineer (Hybrid) Rates: £380 per day (Outside IR35) Experience : Between 3 to 5+ relevant experience Role Type: Contract 3 months (extendable*) Suggested locations : Swansea or Newbury *Candidates are required to be in commutable distance from the base location* My client, an innovative accelerator company specializing in digital transformation, working with a diverse range of clients is looking for a Network IT Support Engineer with 3-5 years proven industry across multiple projects. The company mission is to drive growth and success for businesses through cutting-edge technology solutions. As they continue to expand, they are seeking Network IT Support Engineer to join their dynamic team. We are looking for an experienced individual with a strong background in software development, cloud technologies, systems administration with Unix/Linux and network fundamentals. Job Description: We’re looking for an IT Support Engineer collaboration with the Vodafone Business IT Hubs The successful candidate will need to have a good appreciation of all factors with a core understanding in any of the below technologies: Microsoft 365 Meraki WiFi Networks, routing & security HP desktops & laptops and other associated vendors You’ll find yourself engaging with customers to understand their current issues, working to resolve them and returning the customer to full productivity in a timely manner. You’ll be documenting the knowledge base with known resolutions, whilst continually monitoring customer systems. You will also assist with pre-sales scoping and quoting. In terms of Support, you will be covering an array of: 1st Line support and incident resolution using the tools provided & experience. 2nd Line support & manufacturer engagement. 3rd Party incident management – managing collaborative partners to resolution. You will also be required to escalate major incidents, major outages, problems, skills gaps & 3rd party missed SLAs. Accuracy of data is key when updating the ticketing system and knowledge base. The successful candidate will have previous working experience within an IT Support Environment, providing resolution directly to the end user. You will need to have: Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management. Competent in networking, across WLAN, WAN, LAN configuration and troubleshooting. Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS. Exceptional interpersonal and customer service skills and a “can-do” proactive attitude. Previous experience offering support of the core & common components of M365. Knowledge of Azure Active Directory and Office365.