Product Manager – Martech & CRM
- Opportunity for a Product Manager – Martech & CRM to join a market leading sporting brand in London
- Salary up to £80,000 + fantastic benefits including our discretionary bonus and collaborative working culture
- Apply online or contact Chelsea Hackett via [email protected]
WHO ARE WE?
We are a sports tour start-up who are looking to re-energize a global sport enjoyed by millions! We are committed to developing the sport at every level and exposing more people to the positive virtues of the game through its unique blend of intense competition and entertainment.
WHAT WILL YOU BE DOING?
We are seeking an experienced Product Manager – Martech & CRM with a strong background in developing CRM platforms and data solutions. The role will optimise processes, drive customer engagement, and improve business performance through effective data utilisation and analysis.
Responsibilities
- Serve as the product owner for the Marketing Customer Engagement Platform, Data Platform, and Customer Identity and Access Management (CIAM) Platform, including integrations with downstream systems.
- Lead the continuous improvement of Customer Engagement, Data, and Identity Platforms.
- Collaborate with CRM functions, business units, product managers, and external partners to define priorities, requirements, and releases.
- Communicate roadmaps, product updates, risks, and changes to leadership teams.
- Manage cross-team coordination, product management, problem-solving, and stakeholder communication.
- Develop and execute a roadmap aligned with the global strategy.
- Manage product design and development processes, including backlog management and prioritization.
- Work with Legal, CRM, Cybersecurity, and others to ensure compliance with GDPR, COPPA, CCPA, and other regulations through a robust data governance framework.
- Create cross-functional forums to connect CRM strategy with data governance and collaborate with internal teams and external suppliers.
PRODUCT MANAGER – ESSENTIAL SKILLS
- Confident in collaborating with stakeholders at all levels.
- Strong presentation skills, able to explain complex concepts clearly.
- Advanced technical knowledge in segmentation, APIs, integration, eCommerce.
- Hands-on experience with audience/list building using Excel; Big Query & SQL knowledge
- Proactive self-starter with strong project management and multitasking abilities.
- Excellent written, verbal, and problem-solving skills.
- Any experience with SAP CDC, EMarsys, Gigya
TO BE CONSIDERED….
Please either apply by clicking online or emailing me directly [email protected]. By applying for this role, you give express consent for us to process and submit (submit to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS:
Product Management, CRM, Data Analytics, Sports, Live Streaming, Gaming, eCommrerce, Strategy, Growth, Stakeholder Management, SAP, Salesforce, EMarsys, Adobe, MarTech