Company Description
Liang & Eimil creates unique luxury furniture, lighting, and accessories for the interior design industry, providing creative solutions that add value to clients. Inspired by classic designs and rooted in the present, our modern collections aim to complement and enhance interior visions. With over 90% of our collection in stock in our London warehouse, we offer immediate delivery and excellent customer service.
Role Description
This is a full-time on-site role for a Showroom Sales Executive located in the London Area, United Kingdom. The Showroom Sales Executive will be responsible for showcasing and selling Liang & Eimil's unique designs, assisting trade customers in our showroom, and managing product inquiries. Additionally, the role involves participating in exhibitions and in-house events to promote the brand with following responsibilities:
- Greeting visitors within our showroom, answering questions and interacting in a professional and responsible manner.
- Ensuring the Showroom is presented in the correct way, maintaining a high standard.
- Be a proactive member of the sales team, able to communicate, care and uphold standard both front and back of house.
- Communicate with our B2B customers regarding orders by email and placed via website.
- Enter orders, delivery and collections information are allocated accurately and efficiently into the company system and communicate these to customers.
- Actively pursue upselling and cross-selling during the communication process with customers. Alternative options should always be offered to customers for out-of-stock items.
- Ensure any changes to customer orders in lead time or regarding deliveries are clearly communicated in a timely manner.
- Ensure the timely dispatch of company catalogues or samples to customers.
- Regularly follow up unpaid or uncollected orders as per procedures in to constantly improve the sales conversion rate and time.
- Answering all sales phone calls and enter customer data into system.
- Replying all sales enquiries and actively communicating with account managers for further sales opportunities.
- Generate sales leads and opportunities to develop more sales with accounts managers.
KPIs
- All visits to be recorded on CRM system and passed to Account Managers.
- All orders received before 3pm on a workday should be processed and acknowledged on the day received.
- Orders process accuracy.
- Customer emails and calls to be answered/acknowledged on same day of receiving.
- Any messages passed internally to be actioned on the day.
- Prioritize urgent tasks for customer satisfaction. Ensure that emails are scanned regularly for priorities.
- Evident Pro-active Problem Solving.
- Manage and own the company procedures regarding stock reservation, payment chase and stock un-allocation of unpaid orders at all times.
Qualifications
- Excellent communication and customer service skills
- Sales experience and ability to showcase and sell luxury products
- Knowledge of interior design and furniture trends
- Ability to work in a fast-paced environment and meet sales targets
- Experience in furniture retail or wholesale sales is a plus
- Knowledge of CRM systems and Microsoft Office suite
- Relevant degree in Design, Marketing, or Business is preferred
You will report to the Sales Manager.