Service Advisor

Service Advisor - Main Dealer, Hedge End We are looking for an experienced Service Advisor to join a prestigious Main Dealer in Hedge End. If you are dedicated to delivering exceptional customer service and have a background in the automotive sector, this could be the perfect role for you. Key Information: 40 hours per week, Monday to Friday 1 in 8 Saturdays - a rare advantage in the automotive industry Salary between £28,000 to £32,000, with bonuses and overtime OTE of £35,000 to £38,000Key Responsibilities: Act as the main point of contact for customers, managing their vehicle service and repair needs Provide accurate information on service timelines, costs, and additional work required Liaise with technicians to ensure work is completed on time and to a high standard Handle customer queries, concerns, and complaints, ensuring a positive resolution Maintain accurate records of customer interactions, vehicle status, and follow-up requirements Upsell additional services and products, contributing to department revenue Ensure customer satisfaction by delivering a high level of professional service at all timesRequirements: Previous experience as a Service Advisor in the automotive industry Strong communication and customer service skills Ability to work in a fast-paced environment and manage multiple tasks Excellent organisational skills and attention to detail Knowledge of automotive repair processes and terminology IT literacy, including experience with dealership management software (Kerridge, Pinnacle, etc.) A valid UK driving licence is essentialIf you are interested in joining a supportive and professional environment with excellent benefits, please contact us today via LinkedIn or call Alecto Recruitment on (phone number removed)