Part Time Housing Officer

Part-Time Housing Support Officer (LGBTQ+ & Veterans' Projects) Location: Southwark/Lambeth Pay Rate: £18-£21 per hour (via umbrella) Hours: 21 hours per week (3-4 days, flexible) Start Date: Early November 2024 About the Role: We are seeking a skilled and compassionate Housing Support Officer for an important role supporting vulnerable individuals across two key projects: an LGBTQ+ domestic abuse refuge and a small veterans' supported housing scheme. This role is focused on providing expert housing benefit advice and emotional support while ensuring services are inclusive, equitable, and meet industry standards. This part-time position offers flexibility in working days and the opportunity to work closely with the team on enhancing support and evidencing compliance with housing consumer standards. Key Responsibilities: Housing Benefit Claims: Manage and resolve HB claims for residents, ensuring timely processing and addressing any issues. Tailored Support: Provide tailored housing and welfare support to LGBTQ+ domestic abuse survivors and veterans with complex needs, including mental health and reintegration challenges. Promoting ED&I: Ensure an inclusive environment, advocating for diversity and equality in all aspects of service delivery. Compliance & Standards: Assist in ensuring housing services meet consumer standards and regulatory compliance, gathering evidence and contributing to improvements. Requirements: 6+ years of housing support experience, ideally in supported housing or a similar environment. Proficiency with Housing Benefit regulations and claims management. Experience working with vulnerable groups, particularly LGBTQ+ individuals and veterans. Strong understanding of ED&I principles in housing. Knowledge of housing consumer standards and relevant regulations. Compassionate communication and problem-solving skills. Benefits: Flexible working hours (21 hours per week). Competitive hourly rate of £18-£21 via umbrella. The chance to make a meaningful impact in the lives of vulnerable individuals. Potential for role growth as demand increases. If this role if of interest please click apply or Call Tiyana on (phone number removed) or email (url removed)