Customer Service Advisor

Customer Service Advisor – Cheltenham (Town centre)- £19,500 - £24,500 per annum + bonus No previous experience required! Full training will be provided. We need individuals who have transferable skills and who are willing to learn. Datasource offers a comprehensive 6-week induction training plan followed by internal and external training throughout the course of your career here with us. Apprenticeships and Recruitment/Customer Service training courses are available. Hours: Mon - Fri 8:30am – 5pm. This is an office-based role, however hybrid working can be discussed at interview if required. Datasource is a leader in IT and Technical recruitment. We specialise in supplying some of the most prestigious and respected Defence, Government and Technical companies. We thrive in a fast-paced sales environment, and we're looking for individuals who share our passion for success. If you're someone who's naturally target driven and enjoys nothing more than finishing the day with a massive sense of achievement, this could be the role for you! Whether it’s finishing a call list of 75 candidates before the end of the day or beating our competitors to that perfect candidate, you must be willing to go the extra mile to get the job done! If you're driven and ready to embrace a high-energy, results-oriented culture, take the first step towards an exciting and rewarding career with us. Our Values: Accountability | Quality | Expert | Teamwork | Tenacity About you: * Previous Customer Service experience (office, hospitality or retail) * You will be great with people! * A great communicator * Accurate with a keen eye to detail * Hard working and wants to work to targets/KPIs As Customer Service Advisor your Key Tasks will be: * Making 75 calls per day * Answering the telephone * Arranging interview with candidates * Administering Job Specs and posting adverts online * Administering social media (predominantly Linkedin) * Administering and Formatting CVs * Answering phone enquiries * Database administration * Assisting with training where required * Attending and organising events and exhibitions * Processing vetting requests – full training will be provided * Administering QA [Quality Assurance] and GDPR best practices * Facilities and office management * Dealing with visitors and accepting deliveries. Company benefits: * 23 days annual holiday plus 8 standard UK Bank Holidays * Company pension * Vitality Health Insurance with fantastic rewards including an Apple Watch, Café Nero coffee each week, Cinema tickets and discounts on gym memberships and a range of other services * Cycle to Work Scheme * Great training programmes with extensive internal training and external training courses provided * Opportunity to be a fire marshal and/or first aider * Company shut down over Christmas! * Deliveroo, lunches, coffees and ice-creams provided weekly by the company * We have an office pup! Arlo