Income Officer

MMP Consultancy are looking to recruit an Income Recovery Officer to join a housing provider on a Temporary contract, based in Kent. Responsibilities: * Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants. * Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals. * Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages. * Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible. * Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy. * Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets. * Provide comprehensive legal service by representing the client through all legal processes including enforcing court judgements. Skills & Abilities: * Must hold a full driving licence and have access to a vehicle daily. * Good standard of numeracy and literacy- minimum of grade c or equivalent. * Good understanding and able to use IT packages