Alexander Steele continue to work exclusively with a leading food business that supply a range of private label and branded food products to all UK retailers. This is an established business that is going through a period growth and we are supporting them to appoint a Customer Technical Manager at their facility in Essex.
On offer:
- A salary of 60,000 - 65,000 + bonus
- 33 days holiday
- Company Pension
- Excellent career growth and development opportunities
The role:
Reporting to the Technical Director, the role of Customer Technical Manager will hold responsibility for providing a comprehensive technical service to the businesses key retailer accounts. You will ensure exceptional standards of integrity, food safety and legality are upheld for both the company and customer.
Key accountabilities:
- Key point of contact for customers (UK retailers)
- Work with the internal customer functions to ensure technical agenda is in line with the business objectives.
- You will visit customer sites and host customer visits to suppliers and at the business facility.
- Management of customer specifications.
- Creation and maintenance of technical policies which are to be in-line with customer policies and procedures.
- Work alongside NPD and Innovation on projects from concept to launch.
- Facilitate and provide technical support with the launch of products.
- Look for continuous improvement and optimisation of systems and processes.
Experience and skills required:
- At least 3 years experience working in Customer Technical role and experience working with Major UK retailers (Tesco, M&S, JS etc.)
- A degree in Food Science or equivalent.
- The ability to manage projects & improving processes
- Experienced in food safety and quality management systems including HACCP, and complaint handling.
- Can communicate effectively with stakeholders at all levels.
If you are on the market for a new role and fit the candidate requirements, please apply with a current CV. For more information please contact Tracey at Alexander Steele Recruitment.