Customer Service Executive

Customer Service Executive

Your new company
Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.
Hays are recruiting for an exciting opportunity for a Customer Service Advisor to join our client on an ongoing long-term temporary assignment.

Location: Farnborough, UK. (Candidates should be based within a reasonable commute)Assignment type: Till end of the year (possible 12 months rolling contract extension where you will be engaged via Hays)Working environment: Hybrid working: 2 days in the office - 3 days at home is an option after training (1-3 months) based on a blended approach.Hours per week: 37.5Pay rate: £15.38 Per Hour

Your new role

The key responsibility of the job is to accompany the customer on their journey with Alphabet to ensure the service they receive is personal, positive and easy.

To be able to review and prioritise tasks and delegate appropriately but ensure the task is completed and resolved in line with business service levels.

Identify and qualify sales opportunities and ensure they are passed to the appropriate sales channel in order to support the delivery of sales targets and margins.

Through the identification of customer needs and requirements, promote suitable products and services which fully address and support customer needs and contribute directly to sales, margin and portfolio targets.

Manage your own workload effectively and priorities' where necessary to ensure that all SLA's are met.

Dealing with customers using an appropriate medium in a professional manner and with a high level of accuracy.

Monitor inbound traffic through relevant digital platforms, Email and Telephone. Ensure adherence to company service levels, recognising and escalating issues or blockages.

Responds to customer enquiries by understanding the enquiry, gathering and researching information; taking responsibility and ownership for the accuracy of the information provided to the customer.

Taking ownership of the customer enquiry and communicating in a timely manner with our response in line with our KPI's and designed to delight.

To provide a high level of customer service to our entire customer base.

Develop and maintain ancillary sales knowledge & understanding of our full suite of products to ensure that every sales opportunity is identified, passed on or converted in line with business sales targets and expectations.

Employee capability and a complete understanding of our financial products and how they operate and impact our customers and integrate in to the business.

Take ownership of personal development within the business.

Adhering to and complying with all company standards and relevant legislation, including the Data Protection Act and the FCA, ensuring all mandatory training is completed and understood.

Manage my own outbound and proactive call and fleet targets.

What you'll need to succeed

Self-motivated, self-managing with a proactive nature

Understanding of commercial acumen

Ability to plan & control your own workload

What you'll get in return
PensionOn-site canteenFree parking35 Days Holiday
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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