Business Support Specialist

NATS are looking for a Business Support Specialist to join them on a contract basis at their site in Whiteley. 2-3 days a week onsite in Whiteley. £500 p/d Umbrella, inside IR35. 6 month initial contract. Due to the nature of the role, applicants must be willing to obtain full SC Clearance.Role Summary: The Business Support Manager oversees the administrative and operational functions that support the business. They are responsible for optimising processes, managing support teams, ensuring smooth day-to-day operations, and contributing to strategic initiatives to improve business performance. Key Responsibilities: Operational Management: Oversee daily business operations to ensure efficiency and effectiveness. Implement and maintain standard operating procedures (SOPs) across departments. Identify and resolve operational issues and inefficiencies. Process Improvement: Analyse existing processes and workflows, recommending and implementing improvements. Ensure the use of technology and software tools to enhance productivity and efficiency. Coordinate cross-departmental projects and support integration of new systems. Performance Tracking and Reporting: Set and track performance metrics for the support functions. Provide regular operational reports to senior management, offering insights and recommendations. Identify and track key performance indicators (KPIs) for continual improvement. Customer and Stakeholder Relations: Act as a point of contact for internal and external stakeholders. Address customer service issues escalated to the management level. Build and maintain positive relationships with key stakeholders.Key Skills and Competencies: Strong leadership and people management skills. Excellent problem-solving and analytical abilities. Strong organisational skills and attention to detail. Effective communication and interpersonal skills