The Key Account Manager will oversee the successful delivery of ISS Integrated FM services, including cleaning, technical services, workplace experience, helpdesk, mailroom, waste management, pest control, landscaping, and project work for the GPA in London (approx. £3.5m per annum).
Job Description
As Key Account Manager, you will be responsible for implementing strategic commitments and empowering your team to create value for the customer.
Your focus will be on ensuring client retention while maximizing opportunities for growth within the account.
If you are a strategic leader with experience in facilities management and a passion for delivering exceptional service, we invite you to join our team and contribute to our ongoing success.
Key Responsibilities
- Provide leadership to service leads and indirectly the operational teams and supply chain
- Implement the account bid commitments and identify continuous improvement opportunities
- Operational and tactical lead and interface to customer representatives
- Direct and deliver highest standards throughout HSEQ performance ensuring compliance at all levels
- Direct and deliver statutory compliance, ensuring compliance at all times
- Responsibility for financial performance including revenue, margin, cash collection, WIP, unbilled and accruals
- Manage account embedded performance in payroll activity
- Ensure required standards are consistently maintained and reported through audit and KPI performance
- Presentation of monthly contractual and operational MI
Professional and Personal Competencies/Qualifications
- Experience of leading and managing others
- Leading TFM account essential
- Experience of budgeting, financial management and reporting
- Experienced MS Office user (Word, Excel, PowerPoint)
- Resilient and has the ability to manage conflicting priorities
- Influencing – A natural leader who enjoys having responsibility for others
- Communication – Has a wide network and can maintain relationships
- Learning agility – Learns from experience
- Good presenter – Comfortable leading meetings and presentations
- Decisive and action orientated
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]