eFX Account Manager

Fluent Trade Technologies is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.

Fluent is a market leader with a significant tier 1 & 2 client base in the financial world

Please visit us at www.fluenttech.net

eFX Account Manager - London based - Hybrid: remote and office based

Responsibilities

• Own and lead relationship and account management efforts for allocated client accounts
• Add value to clients by identifying, implementing, and utilizing BIS / BA tools
• Create and manage account growth plans
• Increase platform usage and resulting revenue organically by assisting cross-sales and up-sales (feeds, components, professional services)
• Quantitative gap analysis across all client accounts
• Be a key point of client communication and issue escalation (not front-line technical support)
• Focus on exceeding client satisfaction levels and tracking account health
• Opportunity to identify and sell to new prospective clients working with the new business sales team
• Support prospect pitches, RFPs and pricing proposals where required
• Participate in the consistent evolution of all client and new business acquisition collateral and documentation
• Potential to grow a team

Qualifications

• Ability to create trust and work in true partnership with every client account and internal teams
• Extensive experience and knowledge of eFX and eTrading landscape and technology usage
• Market-facing credibility and trustworthiness
• Excellent communication, internal and external
• Highly driven, organized with strong time management skills
• Drive to become a product expert
• Ability to identify required resources to manage and grow business effectively
• Proactive and positive person
• Strong commercial sense
• Ability to identify clients’ future needs