Customer Delivery Driver/Picker

OverviewThe Role and TeamThis position is 6 months fixed term working 24 hours per week, any 3 in 6 days including bank holidays. This is a fixed term role on a six month contract.Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.Along with this, you will be working within our coldstore that runs at a chilly -20°c. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.We're passionate about Making a Real Difference to people's lives with delicious and nutritious meals for everyone to enjoy. View our latest TV ad here: https://www.wiltshirefarmfoods.com/blog/our-new-tv-ad-launches£12.00 per hour + bonus + benefitsWho we areWiltshire Farm Foods, part of the apetito group, is the UK's largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.ResponsibilitiesDeliver frozen meals to our customers in a timely mannerPicking orders within the coldstoreUsing our app to update customers deliveries Delivering exceptional customer service at all timesUndertake pre-shift inspection of your vanDrive safely, responsibly and within the lawClean and refuel your van as and when neededContact the office with any discrepancies or delaysEnsure customer confidentialityHelping the office team and picking team when requiredReporting health and safety, stock quality and mechanical issuesAssist the team if another member of the team is absent or on holidayCarry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers Qualifications/Personal QualitiesEssential: Experience within a customer service-based roleFull UK Manual Driving LicenceBasic computer literacy including use of phone appsEvidence of work stabilityBasic secondary educationDesirable:Experience of multi-drop delivery roleExperience within a care-based roleWarehouse experienceHealth & Safety awarenessPersonal QualitiesFriendly, approachable and reliablePassionate about delivering excellent customer serviceGood attendance and timekeepingYou must have held a UK manual driving licence for at least 3 years.All offers of employment are subject to a Driving Assessment, Driving Licence checks and DBS checks.As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure.The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.Company BenefitsCompetitive salary - accredited Living Wage employer33 days holiday per year, including bank holidays (which are considered a normal working day)Option to purchase up to 5 additional days holiday per yearDiscretionary annual bonus schemePension scheme - employer matched contributions up to 4%Life assurance scheme worth at least 1x annual salaryFree turkey or voucher at Christmasapetito perks scheme including salary sacrifice options and retail discountsOur ValuesAs a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people.We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito's commitment to a more sustainable future.We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.