Head of Contact Centre

Call Centre Manager Preston, Full time in office. £50,000 - £60,000 MERJE is seeking an experienced Call Centre Manager to lead and scale the deal origination department for a leading broking company. This pivotal role requires a visionary leader with a proven track record in managing large-scale call centre operations and driving performance improvements. As the Call Centre Manager, you will lead a high-performing team, optimise processes, and leverage technology to enhance customer experience and operational efficiency. This role offers a competitive salary, benefits package, and career growth opportunities in a fast-paced environment. Key Responsibilities: Develop and execute strategies to scale call centre operations Lead and mentor a team of call centre managers and agents Implement best practices to improve service levels and reduce costs Leverage advanced technologies to enhance customer interactions Establish and monitor KPIs to ensure SLAs and customer satisfaction targets are met Required knowledge and experience: Minimum 10 years' experience in call centre management, with 5+ years in senior leadership Proven track record in scaling call centre operations and managing large teams Strong analytical skills and ability to make data-driven decisions Proficiency in call centre software and CRM systems (ideally HubSpot) Excellent communication, leadership, and interpersonal skills If you're an experienced Call Centre Manager looking for a challenging role with significant growth potential, apply now to join this innovative broking company. _________________________________ Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly