Customer Service Representative

Who we are:

We create innovative diagnostics for a healthier world. As representatives of the One Health approach, we are convinced that the health of humans, animals and the common environment are interconnected. Specializing in food safety throughout the value chain, we develop, distribute, and improve rapid molecular tests and analysis tools. Our solutions are reliable, easy to use and correct – to make the world a safer place.

Hygiena International Ltd is recruiting for a Customer Service Representative to join their team in Watford, Hertfordshire, UK. This is a fantastic opportunity to join a highly established and growing international company.

Description of Essential Job Functions

• Processing on MS Dynamics NAV Domestic customer orders, returns, and repairs submitted via various channels including emails, telephone, Customer Portals, etc.
• Setting up new Customers on MS Dynamics NAV
• Post Sales Invoices, raise Credit Memos and Return orders on MS Dynamics NAV
• Assist customers via phone, email, and e-commerce with questions regarding products, pricing, order details and first level technical assistances.
• Coordinate with Warehouse, Production, Finance, and Quality Control to ensure correct processing of orders and to resolve customer issues.
• Coordinate resolution of customer issues with Sales team and effectively communicate leads and requests for quotes, upgrades, software support & training
• Input and ensure correct processing of international orders, including completion of all documentation, preparation of commercial invoices, Chamber of Commerce certifications, bills of lading, Incoterms, freight classification, transportation types and country-specific requirements.
• Liaise with Freight Forwarders to arrange shipments and collections via email, phone or Courier Portals. Request & provide Freight Quotes to Customers.

Knowledge

• Fluent English language skills (Both written and spoken);
• Strong time management and organizational skills;
• Strong analytical and problem-solving skills;
• Strong listening skills;
• Empathetic and professional;
• Ability to work in a team as well as independently;
• Strong attention to detail;
• Proficient in Microsoft Suite;
• Excellent data entry skills;
• Able to communicate effectively with internal and external clients.
• Knowledge of French / German or other additional languages is desirable but not essential.